We support your in-house IT to take your business further

A Managed Service Provider to Support Your IT Team

You’ve got most IT needs covered but could use some help every now and again.

Is your internal IT tech support stuck in firefighting mode? Have a big project, like a company-wide email migration, coming up? Or do you just need some extra IT support occasionally? We can help.

With our “Support My IT Team” services, your internal IT help desk/service desk is usually the first point of contact for your employees. Your internal IT team can choose to work on some issues while delegating (or escalating) other issues to PTG.

We can be involved as much or as little as your company desires. We can handle specific IT services or work with you on a project-by-project basis (like Office 365 migrations, security and compliance audits, or SharePoint implementations).

Recent Awards

Managed Service Provider PTG receives the Microsoft 2017 East Region Office 365 Cloud Partner of the Year Award

Top Managed Service Provider 2018 - Channel Future MSP501

Managed Service Provider PTG gets Best Places to Work in SC 2018 award

Managed Service Provider PTG gets Best Places to Work in SC, 2017 award

Managed Service Provider PTG received MSPmentor 501 Top IT Companies Award

PTG, an IT services company in Greenville, SC receives the Microsoft Cloud Partner 2016 award

PTG, an IT services company in Greenville, SC receives the Best Places to Work 2016 award

PTG, an IT services company in Greenville, SC receives Microsoft Cloud Partner 2015 award

PTG, an IT services company in Greenville, SC receives the Best Places to Work 2015 award

PTG, an IT services and IT support company in Greenville, SC receives the Microsoft Marketing 2015 award

PTG, an IT services and IT support company in Greenville, SC receives the Best Places to Work 2014 award

PTG,one of the leading cybersecurity companies in Greenville, SC receives the Best of Upstate 2014 award

PTG,one of the leading cybersecurity companies in Greenville, SC received the Microsoft Cloud Partner 2013 award

PTG,one of the leading cybersecurity companies in Greenville, SC receives the Microsoft Community 2012 award

Backend IT Support

When we help you manage your IT, we extend all of our tools to your IT help desk. We have made significant investments into systems to support our customers.

Now, our co-managed customers can leverage those investments as well, including.

IT support ticketing system: This world-class system allows employees to easily submit service requests and help management identify trends that could uncover underlying issues.
Network Operations Center (NOC) management systems: We will extend our tool to your IT team so they can manage system updates and system alerts, and to support your employees remotely.
Employee self-service portal: We will extend our self-service portal to your IT help desk, allowing them to focus on more strategic IT tech support rather than always fighting fires.

Our experts also serve as on-site support technicians to address problems that can’t be resolved remotely by the IT support engineer.

Why use PTG for supplemented IT support?

If you are trapped in fire-fighting mode, reacting to every IT issue that arises just to keep email, servers, and the Internet running efficiently, then you’ll want to consider strategically augmenting key functions of your IT department with PTG's help.

Contact Us

Receive a free IT tech support consultation to see how your company can benefit.