We believe in a simple pricing model. Rather than hide fees or nickel -and-dime our customers with changed contracts and fine print, our AYCE pricing model covers all of your IT support and licensing to make sure your team can do their best work. Best of all, our professional IT services don't require long-term contracts. Rather than lock you in forever, we instead aim to re-earn your business through every single interaction, something that has collected us some of the highest customer retention rates in the industry.
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Would you like to have someone on your executive team help you make the right technology decisions? As a part of your IT support team, you can work with us as an extension of your team. Some services available include:
Phone, email, or chat-based support are available from our technical staff. They carry advanced certifications from our vendor partners and industry trade associations – but most importantly they are trained to think like business people first! No techno-jargon allowed.
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Even though security is often top of mind, you are likely under-selling the needs for your security infrastructure. We can team up with your organization to keep cyber criminals out. Advanced services can include security monitoring and response plans.
Unplanned downtime can cost companies anywhere from $100,000 to $100m and more. Our team is highly trained in order to act quickly and efficiently so, if the worst happens, your business will be back up and running as quickly as possible.
Cyber crime is constantly evolving – and so are we. Our team can generate a scorecard for you, on demand, to keep you informed and aware of your cybersecurity posture and possible areas of improvement.
As highly trained specialists with experience that truly runs the gamut, we will always be staffed by certified IT professionals. While we greatly value continued education, we aren't here to be learning lessons on your dime.
Terminate your contract at any time, for any reason. Seriously. It’s always our goal to keep you as a happy client as long as possible, but at the end of the day we operate with transparency. If you need to pause our services, you can!
Our IT Support Ticketing System is a fast and easy way to submit service requests to let us know you’ve run into a problem. Your team will be confident knowing the issue is documented and will always be taken care of with a sense of urgency.